QCA.news - Quad Cities news and view from both sides of the river

Friday, January 2nd, 2026
	Bald eagle days return to Quad Cities Jan. 9–11 This year's family-friendly event will feature live bald eagle and raptor demonstrations, vendors and performances from the Inter Tribal League of American Indians.
	How new process may affect Iowa families accessing affordable childcare After allegations of billions of dollars in fraud in Minnesota, the Trump administration announced states will have to provide more verification and data before before childcare payments from the Child Care and Development Fund will be sent out. Our Quad Cities News correspondent Skylar Tallal explains how the move may affect low-income families in Iowa [...]
	Dates determined in partial-collapse lawsuits against Wold, City of Davenport, others A Scott County document filing in the massive case connected to the partial collapse of The Davenport apartment building on May 28, 2023 lists a schedule of several key deadlines for the case. According to the filing entered on Jan. 2026, a case management order (CMO) was entered on Dec. 19, 2023 and a revised [...]
	Bald eagle days return to Quad Cities Jan. 9–11 This year's family-friendly event will feature live bald eagle and raptor demonstrations, vendors and performances from the Inter Tribal League of American Indians.
	Try these simple stretches for everyday movement in 2026 News 8 stopped by Moline's pay-what-you-can yoga studio, Sanctuary Studios, where founder Sarah Stevens demonstrated easy ways to move your body this year.
	4 people escape early-morning house fire A tanker had to be called in due to the rural location of the fire, Sparrow said.
	Iowa traffic deaths hit 100-year low in 2025 Iowa recorded its lowest number of traffic fatalities in 2025 since the state began tracking crash deaths 100 years ago, according to Iowa DOT data.
	Fire forces evacuation of 53 residents from Abingdon housing authority apartments Fifty-three residents evacuated from Blue Bell Towers after fire broke out in a second-floor apartment and sent heavy smoke throughout the six-story building.
	Tents set up outside of Project Now in Rock Island taken down, people told to leave Tents set up outside Project Now by people experiencing homelessness were coming down Friday morning. The decision to tell the people to leave came after a stabbing during an altercation that started inside one of the tents, then continued outside of the tent during the evening of New Year's Eve. The incident on New Year's [...]
	DHS pauses immigration applications for an additional 20 countries The Department of Homeland Security is pausing immigration applications from 20 additional countries following increased scrutiny on people who seek legal pathways for immigrating to the U.S.
	Flu activity rises across Iowa as winter respiratory illnesses increase Flu activity is rising across Iowa as winter respiratory illnesses increase. Health officials say there has been no recent measles activity locally.
	Residents evacuated after fire at Blue Bell Towers, Abingdon Fast action by a Knox County Sheriff’s deputy kept a New Year’s Day fire in Abington from turning into tragedy. A news release from the Knox County Sheriff's Office says a Knox County Sheriff’s Office deputy assigned to the Abingdon area responded to Blue Bell Towers in Abingdon for a report of fire alarm activation [...]
	What worked — and what didn't — in the 'Stranger Things' finale Between the final battle and some key needle drops, there was a little too much talking.
	Programming note: Real Conversations to air weekly on KWQC Real Conversations will now air at 10:30 a.m. every Sunday morning on KWQC 6.1.
	QC Red Kettle Campaign comes up short in 2025 The Salvation Army’ major fundraiser, the Red Kettle Campaign, recently wrapped up its 2025 campaign. Lucille Gates, Quad City coordinator for the Salvation Army Quad Cities, spoke with Our Quad Cities News via Zoom to give a donation update. “I just did a quick update on my spreadsheet, and I know some checks have come [...]
	Led by Mariah Carey, holiday songs dominate the charts for one last week This was destined to be a Christmas-y week on the Billboard Hot 100.
	House fire in Walcott injures 1, prompts bomb squad response One person was injured in a Walcott structure fire Thursday afternoon. Firefighters later found an inactive grenade, prompting a bomb technician response.
	Flu season ramps up across Quad Cities with more aggressive strain Not only is the flu spreading faster this season, it’s also lasting longer for some patients, and with stronger symptoms.
	The nationwide movement turning guns into garden tools The nationwide movement turning guns into garden toolsThe first time Mike Martin held an AK-47 was after the 2012 shooting at Sandy Hook Elementary in Connecticut, which claimed the lives of 20 children and six adults. The shooting shocked a friend of a friend, a lawyer, into questioning why he owned an AK-47 in the first place. “He decided to destroy that one,” Martin recalls.As a Mennonite youth and young adult pastor, Martin had long contemplated the idea of interpreting the “swords to ploughshares” ideal from the Book of Isaiah in a modern context.“My faith tradition is rooted in peace and non-violence,” he says. Together with his father and the lawyer, Martin took the AK-47 to a nearby blacksmith in Colorado Springs, dismantled it and forged the metal into a shovel and a rake. “There’s this thing about turning guns into garden tools,” Martin reflects in the book “Beating Guns.” “You have to add some heat — a little more than 2,000 degrees of controlled flame.”This moment sparked the beginning of RAWtools (War spelled backwards), a nonprofit Martin now runs full-time, and a movement spanning four states with affiliates in Buffalo, NY; Philadelphia, PA; and Asheville, North Carolina, Reasons to be Cheerful reports. Since its humble beginnings 14 years ago, RAWtools has destroyed and repurposed more than 6,000 guns, forging them into garden tools and art. Martin now carries the trigger of the first Kalashnikovs he destroyed on a keyring, while books about gun violence and art collages made from weapon parts line his walls. Courtesy of RAWtools For Martin, the physical act of destroying a gun can be healing, but often it’s just the beginning of a bigger conversation. “The dominant culture often tells us that we can’t escape the violence, so we should therefore join the violence,” he says. “Instead, this counter-story of turning swords into plows insists that violence is the problem, not the solution.”Anybody can fill out a form on the RAWtools website, or respond to the buyback program “Guns to Gardens,” and arrange to donate their gun in exchange for a grocery card. A national network of hundreds of volunteers, blacksmiths, woodworkers and artists will even pick up firearms from donors’ homes. “Sometimes people have 30 or 40 guns that they inherited, and they don’t want to bring all of that into a public space, or they might feel unsafe transporting a gun,” Martin says.Donors often want to be involved in transforming the weapon into a force for good. “We’ve had veterans, police chiefs, grandmothers and little kids take part in the action,” Martin recalls. Hunters, too, have been “some of the best allies,” he adds. “Gun owners don’t want gun violence either.”His work is not about demonizing gun owners, but “about saving lives and working with everyone who is committed to that.” RAWtools regularly holds events, especially in front of churches and synagogues, not only to collect and transform guns, but to start conversations, “listening and hearing from local folks impacted by gun violence.” Families who donate heirloom firearms can have them turned into multiple tools — keepsakes that honor the family member without perpetuating the weapon’s violent potential. “The hard thing about transforming a life, like transforming metal, is that it requires work, sweat, heat and constant attention,” Martin says.At least once a month, someone who has lost a loved one to suicide reaches out to RAWtools. Suicide by gun is responsible for more than half (58%) of all gun deaths in the U.S., according to the Johns Hopkins Bloomberg School of Public Health. In 2024, gun suicides reached a record high of almost 27,600 deaths. Often, survivors are forced to retrieve the firearm from police themselves — sometimes in states where law prohibits police from destroying confiscated guns. “The family might ask the police to put it in their own trunk and then we take it out for them, so they don’t have to handle it at all,” Martin says. “We’re very mindful of practices that bring healing and minimize any triggering.” Courtesy of RAWtools When the weapon is destroyed, Martin often notices a palpable relief in survivors. “You see a release of tension in their bodies and better breathing, and they might open up and tell their story,” Martin says. Some request that the metal be forged into something meaningful, and RAWtools may host a ceremony to honor the loss. A mobile blacksmith setup similar to what a farrier might use going to farms to work on horseshoes allows RAWtools to meet people where they are. For instance, a client who had lost two family members to suicide by firearm wanted to be part of the destruction. RAWtools forged the weapons into a shovel that was used at a community ceremony for planting trees in honor of people lost to suicide in the region.Martin lost his own mother to suicide when he was 15 years old. While no firearm was involved, guns in the home delayed paramedics from entering. Martin’s dad had hunting rifles and other weapons. Martin doesn’t know if his mother could have been saved if the first responders had reached her sooner, but “I share that story because I want people to see what kind of lengths people will go to make it okay to own guns.”Today, all his father’s guns are garden tools, and his father is one of RAWtools’ strongest supporters.Unlike other buyback programs, giving up a gun is not the end goal for RAWtools, but a starting point. Martin and his crew offer de-escalation courses in schools and communities. His wife Hannah Rose, still a Mennonite pastor, recently published a children’s book called “Sparking Peace,” which introduces kids to the concept of transforming conflict through acts of peace. Martin sees the book as “an entryway for adults, caregivers and parents to have a conversation with kids about gun violence.”At a recent event in Buffalo, the couple read from the book and invited a local mother who had lost family to gun violence and started a community garden as a space for healing. Together, the group went to the anvil Martin and his wife had brought with them, and people had an opportunity to be part of making garden tools from discarded weapons.After the 2022 mass shooting at Club Q, a gay bar in Colorado Springs, community members donated firearms they had inherited for the healing of the queer community. Martin led a group of LGBTQ youths in creating art and tools from the pieces.Martin finds the practice healing for himself, too. “Many times I just get angry after a shooting or some piece of legislation,” he admits. “That stuff really gets under my skin, and sometimes it’s helpful to just go to the anvil and hit on the hot metal.”The U.S. still has more guns than people — about 120 firearms per 100 residents, and it’s easier to buy a gun than to get rid of one. “Sometimes it can feel really overwhelming,” Martin admits. Critics might question the impact of removing a handful of guns when a new one is manufactured every three seconds. His answer: Every firearm taken out of circulation reduces risk, and every event is a chance for healing.He sees particular power in faith communities taking a stand. “It not only signals that the community is a safe space to donate firearms, but also a safe space to talk about this.” In rural areas, where some equate safety with gun ownership, he begins with shared values. “We all want to feel safe,” he says, before exploring how community can provide that safety better than “the rugged American ideal of individualism.”Martin also uses these events as an opportunity to talk about all the things that fall apart when someone gets to the point where suicide feels like the only option left. “Usually there’s something at work, something relational, something financial, or a medical diagnosis, or all of those at once. We’re really vulnerable folks and that can be any of us.”On rare occasions, hecklers disturb his events. Martin defuses tensions by connecting on common ground — often through the topic of suicide prevention. Martin recounts an event where a gun supporter yelled that Christians needed their weapons to prepare for the end of times, but quieted down when the mother of a son who had died by suicide recounted how difficult it was to pick up the firearm her son had used. “People are still willing to listen,” Martin acknowledges.Martin is well aware of solutions that have proven to lower gun violence, including background checks. But his organization largely stays clear of political activism and focuses on survivor and community support. The nonprofit’s mission is not about legislation or politics but about shifting culture — one weapon, one heart, one community at a time. “The act of destruction is also an act of creation,” Martin says. “We’re not just changing metal, we’re changing people.”If you or someone you know needs help, and you are in the U.S., call the Suicide and Crisis Lifeline at 988 or visit 988lifeline.orgThis story was produced by Reasons to be Cheerful and reviewed and distributed by Stacker.
	Iowa's hands-free law linked to all-time low in traffic fatalities DES MOINES, Iowa -- Iowa's hands-free law is now in full effect, and traffic fatalities are at an all-time low. The Iowa State Patrol said the two are directly connected. The law went into effect on July 1, 2025 with a six-month probationary period where officers only handed out warnings and flyers informing drivers of [...]
	15 longevity supplements that may support aging well 15 longevity supplements that may support aging wellMost of us have health goals, whether it’s to get in more steps, meditate more often, or master the army-style push-up. What about longevity? Who doesn’t want to extend their lifespan and health span? Because, yes, living to 100 years is cool, but enjoying those years in good health is the real flex.And longevity supplements are a must in your lifestyle toolbox for aging well, both physically and mentally.From well-known NAD+ and CoQ10 to promising ingredients like ergothioneine, Life Extension highlights 15 supplements that have been scientifically studied for their benefits to various aspects of the aging process.You don’t need to add all of them to your routine (though some “super agers” take all of these and more), but keep reading to understand how they work and their use cases.At a GlanceAdding longevity supplements like resveratrol, NAD+, vitamin D, CoQ10, and ergothioneine to your wellness routine is a proactive way to support healthy aging.Different types of supplements support different aspects of staying vital with age. You might take quercetin for your heart, for example, and add lithium for your mind.Get the scoop on 15 science-based longevity supplements that experts recommend for healthy aging.Learn which supplements complement each other for the best results.You don’t need to add all of them to your routine. Speak with your doctor to choose the ones that are right for you.1. NAD+Short for nicotinamide adenine dinucleotide, NAD+ is a crucial coenzyme found in every cell in the body and is important for the proper functioning of your mitochondria. Your body needs NAD+ to promote the production of cellular energy and to support cellular metabolism. NAD+ is necessary to create adenosine triphosphate (ATP), the compound the body uses for fuel.If that sounds like a lot of science to you, in simple terms, NAD+ helps keep you moving and grooving into your golden years.Levels of NAD+ naturally decrease with age, which is why a supplement that promotes NAD+ production is a key part of a healthy aging routine. There are a few different supplements that claim to support NAD+ levels, but one with solid scientific backing is Niagen nicotinamide riboside. A randomized controlled clinical trial found that supplementing with Niagen nicotinamide riboside was effective at increasing NAD+ levels in the blood.2. ResveratrolPerhaps the most famous “longevity” nutrient is resveratrol. This plant compound (a polyphenol, if you want to get technical) has been studied for its support of a strong heart, which isn’t exactly trivial when your goal is a long lifespan.In fact, resveratrol is the reason why people think red wine is a healthy aging staple, but that’s neither accurate nor the best way to get enough of it to benefit your health. While there may be some resveratrol in red grapes, how much you get from drinking red wine would depend on the quality of the soil and the extraction process when making wine.So, it may be more effective to get your resveratrol from a high-quality, standardized resveratrol supplement in capsule or tablet form.Pro tip: Want one less capsule to swallow? You can get a combo resveratrol and nicotinamide riboside supplement.3. FisetinConsider fisetin your cellular clean-up crew. The flavonoid is considered senolytic because it is said to help the body remove senescent cells, which are cells that no longer function properly; these accumulate with age.Those pesky cells—fittingly called “zombie” cells—impact cellular function if left to their own devices. And, it’s also been found to help combat oxidative stress, which, like those old cells, keeps your body running like that well-oiled machine it needs to be.Fisetin is found in fruits and veggies like apples, strawberries, cucumbers, and onions. So, add those to your menu to give your cells some extra love.4. ErgothioneineWhile not as well-known as the previous items on this list, ergothioneine (ET for short) is an ally to healthy aging in its own right because it’s an amino acid with powerful antioxidant properties that fights against oxidative stress. Studies suggest that higher ergothioneine plasma levels may help protect cognitive and functional health.Can you get enough ergothioneine from your diet? Possibly, if you regularly eat shiitake, porcini, oyster mushrooms, and black and kidney beans (veggie chili, anyone?). Either way, a dietary supplement is the only way to get a standardized extract that’s shown to be well-absorbed by the body.5. QuercetinIt’s no secret that cardiovascular health and cholesterol levels within a healthy range are key to living longer and staying active as the years progress. Quercetin (yet another flavonoid—notice a trend here?) encourages overall cardiovascular health, supports already-healthy blood pressure levels, and helps maintain lipid (cholesterol and triglyceride fatty acids) levels that are already in a normal range. While great on its own, quercetin with resveratrol is the dynamic duo of healthy aging supplements.6. Omega-3It seems there’s nothing omega-3s can’t do. From supporting healthy cholesterol levels and maintaining cardiovascular, eye, and joint health, to aiding cognitive function, these fatty acids work wonders for mind and body. That’s why it made this list. Whole-body harmony is what healthy aging’s all about, after all. For best results, choose combinations of different omega-3 fatty acids (EPA, ALA, DHA) for maximum benefits, enhancing their impact on brain and heart health.Other than fish oil and omega-3 supplements, the best sources of omega-3s are fatty fish like salmon. Chia seeds and walnuts are alternative options for vegetarians.7. AstaxanthinEverywhere you turn, there’s a new lotion, serum, or cream designed to help minimize the appearance of wrinkles, keep crepe-y necks at bay, or “drench” your face and body in moisture. Aging skin is certainly a hot topic, and astaxanthin can help you keep your skin aging gracefully.Astaxanthin supplements are better known for supporting eye and cardiovascular health, but astaxanthin is stirring interest in the scientific community for its promising potential in supporting healthy, smooth skin.In a meta-analysis of nine randomized, controlled human studies, it was determined that astaxanthin, when ingested or applied to skin, may be effective in supporting healthy skin aging, improving moisture content, and elasticity. And while what matters most may be on the inside, a supple complexion is something most of us want, too.8. Vitamin DThe vitamin we naturally produce from sunshine is also a bright idea for living a long, healthy life. Because many don’t get our daily dose of D from sunshine and diet alone, vitamin D is a necessary longevity supplement.A wellness superstar, vitamin D helps build healthy bones and a strong immune system—important components for maintaining overall health and wellness for decades. One study of around 10,000 people ages 50-74 found that higher levels of vitamin D were associated with longevity.9. LithiumLow dosages of lithium in supplement form work at the cellular level to boost focus and attention, and help maintain DNA health and longevity.Spices like nutmeg and cumin, leafy greens, cashews and sunflower seeds, and certain dairy products all contain lithium, but supplements deliver a standardized dosage for maximum benefits.10. TaurineWhile taurine might be best known for boosting workouts, athletes aren’t the only ones who can enjoy the benefits of taurine supplements. The amino acid, found in protein-rich foods like meat and fish, supports healthy blood pressure and cardio function, both of which are important to live stronger and potentially longer.11. SpermidineMushroom and cheese lovers take note: Your palate preferences are packed with healthy aging power thanks to spermidine, a polyamine shown to support the body’s cellular autophagy. Autophagy is an awesome process that removes and recycles cellular components, such as organelles and proteins, which is important for maintaining normal brain function.In one study of this cellular health supplement, participants between the ages of 60 and 96 found that spermidine supplementation helped improve their cognitive test scores.12. MyricetinThis next supplement for healthy aging is a great ally in supporting your mitochondria—the powerhouses of your body’s cells. Myricetin is a naturally occurring antioxidant found in berries, fruits and herbs, and it’s stirring up interest in the scientific community for its potential in protecting the body from the effects of cellular senescence.13. Green teaGreen tea has a long-standing reputation for promoting a healthy lifespan. Drinking green tea is an ancient practice that’s touted for its antioxidant ability to help protect against oxidative stress.The catch: It’s not a tiny sip of tea but multiple cups that have been associated with the benefits, and who has the time to spend all day brewing? That’s where green tea supplements come in. If you’re avoiding caffeine, there are decaffeinated options you can choose.14. LuteolinMen, this next supplement for healthy aging is for you. Luteolin is a plant compound recognized for its powerful antioxidant properties to help protect against cellular stress.Luteolin is a type of flavonoid (plant compound) shown to help support testosterone production. That’s great news for guys—healthy levels of testosterone can help support men’s mood, healthy weight, and sexual health. Some preclinical studies suggest that luteolin supplements may also help support overall health in both men and women.15. CoQ10Rounding out our best supplements for longevity is a general fatigue-fighting favorite. Coenzyme Q10, or CoQ10, is essential for cellular energy production, which is essential for supporting high energy-demanding organs like the heart and liver. Life Extension What should you look for in a longevity supplement?As you shop for the very best vitamins for healthy aging, there are several things to consider.First, look for those supplements backed by science and tested for quality and potency.Second, pay attention to the packaging. Certification seals from trusted sources like ConsumerLab.com, and certificates of analysis ensure that your product is high quality. Look for supplements made with minimal processing and no added sugars.Third, research supplements that work together to enhance each other’s absorption, function, or overall effect. For example, pairing vitamin D and omega-3s together is a win-win for abundant cardiovascular support.Who should consider taking longevity supplements?Many of the supplements on this list may be associated with a healthy lifespan, but are good for adults of all ages, like vitamin D, omega-3s and CoQ10. If the question is “when should I begin to actively follow a longevity supplement routine,” the answer is a little different. Some people say life begins at age 40, and that’s also when it’s a good time to consider healthy aging specialty formulas, too.Who else could benefit from healthy aging supplements? Anyone who is experiencing general fatigue or age-related changes. If you’re unsure, check with your physician.How to combine longevity supplements for maximum impactStacking supplements for healthy aging to get the biggest benefits is like balancing out a math equation. You can combine them in different formulas to target different aging pathways, improve bioavailability, and create complementary effects—the more personalized the approach, the better the results for your individual lifestyle and goals.For example, start your day with vitamin D, resveratrol, NAD+, and CoQ10, and end your evenings with a supplement that combines standardized amounts of different ingredients like spermidine, lithium, and taurine to support healthy aging.Remember to follow the instructions on the label, and always consult your healthcare provider to find the best way to complement the lifestyle that will support your healthiest, best version of yourself.Key TakeawaysOur daily habits directly impact how well we age; longevity supplements can give your healthy aging efforts a helping hand.Healthy aging is about supporting your whole body in every possible way as you grow older. You need a strong immune system and heart, nimble mind, energy and supple skin to defy the age on your birth certificate.It’s never too early to prioritize healthy aging, but age 40 is a good time to start getting “serious” about which supplements you take.Choose ingredients with clinical research and tested for quality and potency from companies you can trust.Always follow the instructions on the label, and speak with your doctor before adding new supplements to your wellness routine.This story was produced by Life Extension and reviewed and distributed by Stacker.
	George Clooney gets French citizenship — and another dust-up with Trump The French government says it granted George and Amal Clooney citizenship because of their contributions to its international influence. Their family has primarily lived in France since 2021.
	Drugmakers plan to raise US prices on at least 350 medications: Report The cost of at least 350 drugs in the U.S. are expected to rise in 2026, according to a new analysis, despite many of the drugmakers pledging to offer more favorable prices under new Trump administration policies.
	Tamiflu dosage guide: How much to take and when Tamiflu dosage guide: How much to take and whenTamiflu, known generically as oseltamivir, is one of the most commonly prescribed antiviral medications for influenza. It works by blocking the virus from spreading within your body, helping to reduce symptoms and shorten the duration of the illness. But knowing exactly how much Tamiflu to take and when can be confusing, especially with different doses for adults, children, and preventive use.This guide from telehealth platform Doctronic breaks down the typical dosages, how to adjust them for various situations, and what to do if you miss a dose. Whether you’re treating the flu or trying to avoid it after exposure, understanding the right dose is crucial for safety and effectiveness.Key TakeawaysTamiflu (oseltamivir) is an antiviral medication used to treat and prevent influenza.Dosage varies by age, weight, and whether Tamiflu is used for treatment or prevention.The typical adult treatment dose is 75 mg twice daily for five days; prevention doses differ.Children’s doses are weight-based and require careful adjustment.Missed doses should be taken as soon as possible unless it is close to the next dose.Consult a healthcare provider for personalized dosage advice, especially for special medical conditions.Tamiflu Dosage Chart Doctronic Tamiflu Dosage by ConditionTreatment of InfluenzaFor adults and adolescents (13 years and older), the usual dose is 75 mg twice daily for five days. This regimen helps reduce the severity and length of flu symptoms when started within 48 hours of symptom onset.Prevention of InfluenzaTamiflu can also be used to prevent the flu in people exposed to the virus but not yet symptomatic. The typical dose for adults is 75 mg once daily for at least 10 days after exposure, or longer during a community outbreak.Treatment and Prevention in ChildrenChildren’s doses are calculated based on weight and age. For treatment, doses are generally given twice daily for five days, while prevention doses are once daily for 10 days or longer. Precise dosing is critical to ensure safety and effectiveness.What is the Typical Tamiflu Dose For Adults?Adults and adolescents 13 years and older usually take 75 mg capsules or equivalent oral suspension twice daily for five days when treating the flu. For prevention, 75 mg once daily is recommended. This dosing is based on clinical trials and FDA guidelines to maximize antiviral effect while minimizing side effects.What is the Typical Tamiflu Dose For Children?Children’s dosing depends heavily on weight:15 kg or less: 30 mg twice daily (treatment)15 to 23 kg: 45 mg twice daily23 to 40 kg: 60 mg twice dailyOver 40 kg: Adult dosing appliesFor prevention, doses are usually half the treatment dose and given once daily. The oral suspension form is often used for children who cannot swallow capsules.What to Do If You Miss a Dose of Tamiflu?If you miss a dose, take it as soon as you remember unless it is almost time for your next dose. Do not double up to make up for a missed dose, as this can increase the risk of side effects. Maintaining a consistent schedule helps keep the medication effective.How to Adjust Your Tamiflu Dose For Certain Medical ConditionsKidney ImpairmentPeople with reduced kidney function may require dose adjustments because Tamiflu is cleared by the kidneys. Lower doses or extended dosing intervals may be necessary to avoid accumulation and toxicity. Always consult your healthcare provider for specific guidance.Pregnancy and BreastfeedingTamiflu is generally considered safe during pregnancy and breastfeeding, but dosage should be confirmed with a healthcare professional. Personalized advice is important to balance benefits and risks.Tamiflu Overdose and WarningsTaking more than the prescribed dose of Tamiflu can cause nausea, vomiting, and other side effects. In case of overdose, seek medical attention immediately. Avoid self-adjusting doses without professional guidance.Common side effects include nausea and headache. Serious allergic reactions are rare but require urgent care. Always inform your doctor about other medications you are taking to avoid interactions.Tips For Taking Tamiflu SafelyStart treatment within 48 hours of flu symptom onset for best results.Take Tamiflu with food to reduce stomach upset.Complete the full course even if you feel better early.Store Tamiflu suspension in the refrigerator and shake well before use.Consult a healthcare provider if you experience unusual side effects.The Bottom Line About Tamiflu DosagesUnderstanding the right Tamiflu dosage is essential to effectively treat or prevent influenza. Following the recommended dosing schedules and consulting healthcare professionals for adjustments can make all the difference in your recovery or protection.Frequently Asked QuestionsCan I take Tamiflu if I miss the 48-hour window after flu symptoms start?Tamiflu is most effective when started within 48 hours of symptom onset. However, your doctor may still recommend it in some cases beyond this window, especially if you are at high risk for complications.Is it safe to take Tamiflu every flu season?Yes, Tamiflu can be used each flu season if needed for treatment or prevention. Always consult your healthcare provider to determine if it’s appropriate for you.Can children under 1 year take Tamiflu?Tamiflu is approved for use in infants as young as 2 weeks old, but dosing and safety should be carefully managed by a pediatrician.What should I do if I experience side effects from Tamiflu?Mild side effects like nausea often improve with food. For severe or persistent symptoms, contact your healthcare provider immediately.How does Tamiflu interact with other medications?Tamiflu has a few drug interactions, but always inform your doctor about all medications and supplements you are taking to avoid potential issues.This story was produced by Doctronic and reviewed and distributed by Stacker.
	Quiet weather for the first weekend of the new year 2026 is starting out on a quiet note with chilly temperatures. However, a big warm-up is on the way to the Quad Cities. Dry conditions are in the forecast, too, as the organized wet weather stays to our north. Here's your full 7-day forecast.
	Do Americans feel safe at work? Survey reveals growing concerns Do Americans feel safe at work? Survey reveals growing concernsHistorically, workplace safety was largely associated with physical precautions, such as wearing protective gear and preventing slips and falls. However, evolving workforce demographics, shifting regulatory landscapes, and rapid technological advancements are redefining what safety means in the modern workplace. To gain deeper insight into these transformations, a nationwide survey of 1,000 American workers was conducted by EMCI Wireless, a Florida-based Motorola and two-way radio telecommunications provider, exploring worker perceptions and real-world experiences related to workplace safety.Key Findings46% of Americans fear a coworker could turn violent on the job.43% of Americans have taken time off due to burnout or mental health stress, and 1 in 4 have even quit a job over these safety concerns.53% of Americans have seen a hostile verbal conflict at work, and more than 1 in 4 were involved themselves.Nearly 1 in 4 Americans accept dangerous responsibilities at work due to fear of being fired, prioritizing income over their own safety.38% of Americans would feel less safe with guns permitted at work, but 48% of Gen Z say armed coworkers would make them feel safer.More than 1 in 3 Americans say recent ICE activity has made their workplace feel less safe.Safety concerns cause nearly 1 in 3 Americans to lose focus at work multiple times a week, and 1 in 10 are so burned out they want to quit every single day.What Workers Fear Most in 2025Top Workplace Safety Concerns EMCI Wireless When it comes to safety concerns, Americans as a whole are most worried about health outbreaks, such as the flu and COVID-19. Interestingly, Gen Z breaks away from this pattern. Their top fears are physical injury and mental burnout. Women, in particular, rank burnout as a bigger threat than men do.That is not the only concern shaping today’s workplace. When asked whether they feared a coworker might commit an act of violence on the job, 46% of U.S. workers said yes, with one in five experiencing this fear within the last year.Safety Is Not Just Physical EMCI Wireless Workplace safety is no longer limited to ladders and fire exits. Mental and emotional well-being now play a major role. Gen Z leads all generations in reporting emotional harm or dual injury at work at 41%, while baby boomers are the least likely to report the same at 17%. EMCI Wireless The biggest stressors driving employees toward burnout and resignation include high workloads, unrealistic expectations, and feeling emotionally drained. At the bottom of the list are challenges related to navigating cultural, political, or ideological differences. EMCI Wireless The toll of these stressors is significant. Gen Z is the most likely generation to consider quitting due to burnout at least a few times a month, with 63% reporting this sentiment compared to 47% of Americans overall. Many report feeling this pressure weekly or even daily.For some workers, safety concerns lead directly to resignation. Nearly one-quarter of U.S. workers have quit a job due to safety concerns, a figure that rises to 38% for Gen Z. Eleven percent of Gen Z workers report quitting within the past 12 months, underscoring safety as both a compliance and retention issue.Gen Z Is Struggling to Focus, and Safety May Be to Blame EMCI Wireless Safety concerns are taking a measurable toll on focus and productivity. Forty-five percent of Gen Z workers report being distracted by safety concerns at least a few times a week, with many stating that these distractions negatively impact job performance.Nearly Half of U.S. Workers Are Calling Out Due to Job Stress and BurnoutWhen asked about calling out or taking sick days, 17% of Americans said they had done so out of fear of physical harm or feeling unsafe at work. An even larger share, 43%, reported calling out due to stress, burnout, or mental health exhaustion. That number rises sharply among Gen Z workers, with 58% saying they have called out due to stress or burnout.“I Couldn’t Afford to Say No”: Pressure and Risk-Taking at WorkSometimes safety takes a back seat to financial survival or job security. EMCI Wireless Gen Z workers are significantly more likely than other generations to take on risky tasks because they fear being replaced by AI. Twenty-one percent of Gen Z report this concern, compared to just 5% of baby boomers.Economic pressure compounds the issue for lower-income workers. Twenty-seven percent of Americans earning under $50,000 have accepted dangerous or high-stress responsibilities because they could not afford to lose their jobs. This is nearly triple the rate of workers earning more than $150,000 annually.Voicing Concerns and Facing the ConsequencesSpeaking up about safety remains difficult for many workers. Nearly one in five are uncomfortable raising safety concerns due to fear of retaliation or being ignored.These concerns are not hypothetical. Fifty-three percent of Americans have been involved in or witnessed a hostile verbal altercation at work within the past year. When safety concerns are raised without meaningful follow-through, trust erodes quickly.Mixed Feelings About AI in the WorkplaceOpinions on AI in the workplace are evenly divided. Half of U.S. workers want greater AI integration, while the other half remain hesitant due to concerns around job security, ethics, and oversight.Twenty percent of workers strongly support increased AI and smart technology use for workplace safety, while an additional 30% support AI adoption only in specific situations, such as emergencies or alert systems.DEI Downturns and Political TensionsMost Americans have not noticed major changes in workplace diversity, equity, and inclusion efforts. However, younger workers report a different experience. Thirteen percent of millennials and 14% of Gen Z workers say DEI efforts have declined, contributing to feelings of insecurity.Immigration enforcement and ICE activity have added another layer of anxiety. Thirty-seven percent of Americans say such actions have affected their sense of workplace safety. At the same time, political expression at work is increasing. Forty-eight percent of workers report seeing more political discussion on the job, and 18% say it has made them feel less safe.The Trust Gap: Would Coworkers Have Your Back in a Crisis?Fifteen percent of Americans say they are not confident that coworkers or leadership would keep them safe during an emergency. This trust gap highlights the need for clearer communication, stronger training, and better preparedness across organizations.Would Firearms in the Workplace Make Workers Feel Safer? Gen Z Is More Open to ItWhile one-third of U.S. workers say allowing firearms in the workplace would make them feel safer, 38% say it would make them feel less safe. Gen Z is the most open to the idea, with 48% saying armed coworkers would increase their sense of safety, compared to just 15% of baby boomers. This divide reflects generational differences in how protection and risk are perceived.What Employers Need to HearAlthough 84% of workers say their employer has an emergency or evacuation plan, only 55% report understanding it clearly. This gap presents both a risk and an opportunity.Employers are encouraged to move beyond policy documents and foster cultures rooted in empathy, transparency, and psychological and physical safety. Reliable communication tools, including two-way radios, can play a critical role in improving preparedness and response during unsafe situations.Workplace safety in 2025 is no longer limited to hard hats and hazard signs. It now encompasses trust, mental well-being, and adaptability in an increasingly complex work environment. Employers who invest in communication, clarity, and worker well-being are more likely to retain engaged, focused, and resilient teams.SummaryThe findings in this report illustrate that workplace safety has evolved into a multifaceted issue involving physical risk, emotional well-being, trust, and communication. As employee expectations continue to shift, organizations face growing pressure to address safety in ways that go beyond compliance.Clear communication, preparedness, and reliable tools play a growing role in how safe employees feel day to day. This research was conducted by EMCI Wireless, a Motorola and two-way radio telecommunications provider based in Florida.MethodologyThe findings presented in this report are based on a nationwide survey of 1,000 U.S. citizens age 18 and older who work or have worked in person in the past 12 months. The survey was conducted in September 2025 via Pollfish and asked respondents a series of questions regarding their experiences and perceptions of workplace safety.The data pool was designed to reflect a comprehensive look at workplace safety in the United States. Results were aggregated and analyzed to identify broad trends related to workplace safety and generational perceptions.This story was produced by EMCI Wireless and reviewed and distributed by Stacker.
	Why more doctors are prescribing GLP-1s for small amounts of weight loss Why more doctors are prescribing GLP-1s for small amounts of weight lossGLP-1 medications like Ozempic, Wegovy, and Zepbound have quickly become tools for helping people with obesity and diabetes lose weight and lower blood sugar. But emerging research suggests these medicines may also offer healthspan–extending benefits for people without these conditions.A growing number of clinicians view GLP-1 medications as an essential ingredient in a well-rounded metabolic health optimization program, even for people who don’t meet the current prescribing criteria.While GLP-1 medications shouldn’t replace exercise, nutrition, sleep, and other healthy lifestyle changes, weight loss medications may enhance weight loss, and in many cases, make lifestyle changes possible, Hone Health reports.The Problems with Current GLP-1 GuidelinesTraditional medicine waits to prescribe GLP-1 medications until a patient’s BMI hits 30 (obesity) or 27 with at least one weight-related health condition, such as high blood pressure or high cholesterol. Clinicians can prescribe GLP-1s off-label for people with BMIs below 27, but insurance rarely picks up the tab.Unfortunately, BMI—which measures only weight and height—is a poor gauge of body composition and overall health. It’s especially problematic for people between the clinical diagnoses of “overweight” and “obesity.” Here’s why:Muscle mass and bone density skew BMIBMI doesn’t reflect the difference between the weight of muscle and fat. Based on BMI alone, some very muscular people would qualify for GLP-1 treatment under current FDA guidelines, even though they don’t need it. A growing number of experts believe patients with BMIs of 25 or 26 who have low muscle mass (“skinny fat”) might benefit metabolically from the medication.People with BMIs under 30 can be metabolically unhealthyWhere you carry fat on your body—a metric BMI doesn’t measure—can mean the difference between healthy and unhealthy. Visceral fat, found around vital organs like the liver and pancreas, raises inflammation and accelerates biological aging more than subcutaneous fat, which resides just under the skin. People with more visceral fat (“apple shaped”) tend to have higher cholesterol, blood sugar, and blood pressure at a given body weight than those whose fat is more evenly distributed around the body (“hourglass” or “pear-shaped”).BMI doesn’t reflect patternsTwo people can have the same BMI but drastically different future health risks. Compare two people at the same BMI, one with relatively higher muscle mass than the other. The first person will have an easier time keeping a stable weight, and the second is more likely to consistently gain, inching their way toward diabetes and cardiovascular disease. (Most women tend to gain 1.5 pounds per year and men tend to gain 1–2 pounds per year in midlife.) Current FDA guidelines recommend waiting until this latter person becomes sick or obese (or both) to treat them with a GLP-1 medication. But by stopping and reversing this creeping fat gain, early intervention with a GLP-1 can prevent the resulting cascade of health problems.A New Obesity DefinitionBecause BMI is such a flawed metric, the Lancet Commission—made up of 58 experts from multiple medical specialties and countries—in 2025 recommended redefining “overweight” as “preclinical obesity”—a nod to the fact that carrying extra weight increases the risk for many chronic diseases.And earlier this year, the European Association for the Study of Obesity (EASO) released a new obesity definition that includes many people who previously would have been considered overweight.According to this new framework, people with a BMI of 25 or higher would be classified as having obesity if they also:Have a waist-to-height ratio of 0.5 or greaterHave been diagnosed with medical, functional, or psychological issues related to excess body fat, such as elevated blood glucose, chronic low-grade inflammation, poor sleep, or binge eating.Roughly one in five adults previously defined as overweight would be considered obese based on the new EASO definition—and would therefore be eligible for insurance reimbursement for GLP-1 treatment, according to a study published in the Annals of Internal Medicine.Why Even Small Weight Loss MattersPeople who are overweight (BMI in the 25 to 30 range) drop less weight on GLP-1s than those with clinical obesity, losing just 5%-10% of their body weight on average versus 15%-20% for the obese cohort.These smaller losses may not seem as dramatic. However, they make major differences for longevity.Hundreds of studies have linked small changes in weight to big benefits:Lower blood pressure: Reducing BMI by just 2.27 points—e.g., going from a BMI of 26 to a BMI of 23.7, or losing about 20 pounds—can lower systolic and diastolic blood pressure by 5.79 mmHg and 3.36 mmHg, respectively.Lessen knee pain: A 5% weight loss is enough to resolve knee pain in some people.Reduce cancer risk: Losing just 11 pounds is enough to significantly lower the risk of many types of cancer, including breast, ovarian, and colon, according to an analysis of 66 studies.Lower diabetes risk: In people with elevated blood sugar, for every 2.2 pounds of weight loss, the risk of developing diabetes drops 16%. In one study, losing just 5% of total body weight was enough to improve the function of insulin-secreting beta cells as well as insulin sensitivity.Improve blood lipids: Improvements in triglycerides—fats in the blood—start with as little as 2% weight loss. When people lose 5% of their body weight, total and LDL cholesterol levels also improve.Promote sounder sleep: Losing 5% or more of one’s body weight is enough to reduce the number of respiratory events people with sleep apnea experience, and also improves insomnia and daytime sleepiness.GLP-1s facilitate weight loss by slowing the movement of food through the gastrointestinal tract, increasing fullness, and suppressing appetite. Along the way, they help reduce inflammation and directly support heart, liver, and brain health, lessening the severity of sleep apnea, reducing the risk of heart attacks and premature mortality, easing joint pain, and boosting energy.Newly emerging indications for GLP-1 medications—including heart disease, metabolic liver disease, peripheral artery disease, Alzheimer’s/dementia risk, and even alcohol and substance use disorders, as highlighted in a 2025 study in JAMA—suggest these drugs may soon play a much broader role in medicine than just treating diabetes or obesity. Taken together, the evidence points to a future where eligibility for GLP-1 treatment could expand significantly as guidelines catch up with the science.Why GLP-1 Drugs Aren’t “Cheating”Unfortunately, while growing numbers of clinicians understand the many benefits of GLP-1 medicines for early intervention and metabolic health optimization, not everyone is on board. Many traditional healthcare professionals either refuse to entertain any conversation about prescribing GLP-1 medicines or derisively tell patients they just need to try harder.But GLP-1s are not a crutch or a form of cheating. It’s the opposite: Most people won’t lose 5% or more of their body weight without medical treatment.Research shows that only about one in 10 people with a BMI of 25 or higher will lose 5% of their body weight and keep it off with lifestyle changes alone.For the remaining nine in 10, a GLP-1 prescription can serve as a jumpstart, helping them lose enough weight to make important lifestyle changes possible. Others consider it simply leveling the playing field for individuals who’ve inherited genes associated with obesity.Reduced cravings, food noise“Food noise” is a relatively new term used to describe the incessant mental chatter around food that leads to overeating.GLP-1s help quiet food noise by influencing the release of dopamine in the reward center of the brain. As their food noise ebbs, people say they finally have the cognitive bandwidth to stick to healthier eating—reaching for more veggies, legumes, lean proteins,and fewer sweets and chips.Improved self-confidenceLosing even a little weight on GLP-1s, often just 10 to 30 pounds, often translates to vast improvements in self-esteem, which fuels healthy habits in a positive feedback loop.This story was produced by Hone Health and reviewed and distributed by Stacker.
	Homeowner airlifted after suffering burns during attic fire Firefighters found a grenade inside a home while battling a fire Thursday evening.
	9 top customer service challenges — and how to overcome them 9 top customer service challenges — and how to overcome themIt’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing than an enthusiastic user base, so every organization should strive to excel at making customers happy.Alas, this is easier said than done. When someone comes to you with a problem, they can be angry, stubborn, mercurial, and—let’s be honest—extremely frustrating. Some of this just comes with the territory, but some stems from the fact that many customer service professionals simply don’t have a detailed, high-level view of customer service challenges or how to overcome them.Quiq shares remedies to nine common customer service challenges.Key takeaways:Set clear expectations: Define response times and support channels upfront to prevent frustration.Train for empathy: Equip agents to personalize interactions and turn issues into loyalty moments.Use automation wisely: Leverage agentic AI with a solution like Quiq to speed up resolutions without losing the human touch.Manage difficult requests: Stay transparent and solution-oriented when needs can’t be met.Reduce turnover: Invest in onboarding, feedback, and recognition to keep service teams engaged.Major Customer Service ChallengesThe top customer service challenges include:Understanding Customer ExpectationsExceeding Customer ExpectationsDealing with Unreasonable Customer DemandsImproving Your Internal OperationsNot Offering a Preferred Communication ChannelNot Offering Real-Time OptionsHandling Angry CustomersDealing With a Service Outage CrisisRetaining, Hiring, and Training Service ProfessionalsRead on for a breakdown of each challenge, plus strategies for addressing them.1. Understanding Customer ExpectationsNo matter how specialized a business is, it will inevitably cater to a wide variety of customers. Every customer has different desires, expectations, and needs regarding a product or service, which means you need to put real effort into meeting them where they are.One of the best ways to foster this understanding is to remain in consistent contact with your customers. Deciding which communication channels to offer customers depends a great deal on the kinds of customers you’re serving. That said, in our experience, text messaging is a universally successful method of communication because it mimics how people communicate in their personal lives. The same goes for web chat and WhatsApp.Beyond this, setting the right expectations up front is another good way to address common customer service challenges. For example, if you are not available 24/7, only provide support via email, or don’t have dedicated account managers , you should make that clear right at the beginning.Nothing will make a customer angrier than thinking they can text you only to realize that’s not an option in the middle of a crisis.2. Exceed Customer ExpectationsOnce you understand what your customers want and need, the next step is to go above and beyond to make them happy. Everyone wants to stand out in a fiercely competitive market, and going the extra mile is a great way to do that. One of the major customer service challenges is knowing how to do this proactively, but there are many ways you can succeed without a huge amount of effort.Consider a few examples:Treat the customer as you would a friend in your personal life, i.e., by apologizing for any negative experiences and empathizing with how they feel;Offer a credit or discount for a future purchase;Send them a card referencing their experience and thanking them for being a loyal customer.The key is making sure they feel seen and heard. If you do this consistently, you’ll exceed your customers’ expectations, and the chances of them becoming active promoters of your company will increase dramatically.3. Dealing with Unreasonable DemandsOf course, sometimes a customer has expectations that simply can’t be met, and this, too, counts as one of the serious customer service challenges. Customer service professionals often find themselves in situations where someone wants a discount that can’t be given, a feature that can’t be built, or a bespoke customization that can’t be done, and they wonder what they should do.The only thing to do in this situation is to gently let the customer down, using respectful and diplomatic language. Something like, “We’re really sorry we’re not able to fulfill your request, but we’d be happy to help you choose an option that we currently have available” should do the trick.4. Improving Your Internal OperationsCustomer service teams face the constant pressure to improve efficiency, maintain high CSAT scores, drive revenue, and keep costs to service customers low. This matters a lot; slow response times and being kicked from one department to another are two of the more common complaints contact centers get from irate customers, and both are fixable with appropriate changes to your procedures.Improving contact center performance is among the thorniest customer service challenges, but there’s no reason to give up hope!One thing you can do is gather and utilize better data regarding your internal workflows. Data has been called “the new oil,” and with good reason—when used correctly, it’s unbelievably powerful.What might this look like?Well, you are probably already tracking metrics like first contact resolution (FCR) and (AHT), but this is easier when you have a unified, comprehensive dashboard that gives you quick insight into what’s happening across your organization.You might also consider leveraging the power of generative AI, which has led to AI assistants that can boost agent performance in a variety of different tasks. You have to tread lightly here because too much bad automation will also drive customers away. But when you use technology like large language models according to best practices, you can get more done and make your customers happier while still reducing the burden on your agents.5. Not Offering a Preferred Communication ChannelIn general, contact centers often deal with customer service challenges stemming from new technologies. One way this can manifest is the need to cultivate new channels in line with changing patterns in the way we all communicate.You can probably see where this is going—something like 96% of Americans have some kind of cell phone, and if you’ve looked up from your own phone recently, you’ve probably noticed everyone else glued to theirs.It isn’t just that customers now want to be able to text you instead of calling or emailing; the ubiquity of cell phones has changed their basic expectations. They now take it for granted that your agents will be available round the clock, that they can chat with an agent asynchronously as they go about other tasks, etc.We can’t tell you whether it’s worth investing in multiple communication channels for your industry. But based on our research, we can tell you that having multiple channels—and text messaging in particular—is something most people want and expect.6. Not Offering Real-Time OptionsWhen customers reach out asking for help, their customer service problems likely feel unique to them. But since you have so much more context, you’re aware that a very high percentage of inquiries fall into a few common buckets, like “Where is my order?”, “How do I handle a return?”, “My item arrived damaged, how can I exchange it for a new one?”, etc.These and similar inquiries can easily be resolved instantly using AI, leaving customers and agents happier and more productive.7. Handling Angry CustomersA common story in the customer service world involves an interaction going south and a customer getting angry.Gracefully handling angry customers is one of those perennial customer service challenges; the very first merchants had to deal with angry customers, and our robot descendants will be dealing with angry customers long after the sun has burned out.Whenever you find yourself dealing with a customer who has become irate, there are two main things you have to do:Empathize with themDo not lose your coolIt can be hard to remember, but the customer isn’t frustrated with you, they’re frustrated with the company and products. If you always keep your responses calm and rooted in the facts of the situation, you’ll always be moving toward providing a solution.8. Dealing With a Service Outage CrisisSometimes, technology fails us. The wifi isn’t working on the airplane, a cell phone tower is down following a lightning storm, or that printer from Office Space jams so often it starts to drive people insane.As a customer service professional, you might find yourself facing the wrath of your customers if your service is down. Unfortunately, in a situation like this, there’s not much you can do except honestly convey to your customers that your team is putting all its effort into getting things back on track. You should go into these conversations expecting frustrated customers, but make sure you avoid the temptation to overpromise.Talk with your tech team and give customers a realistic timeline, don’t assure them it’ll be back in three hours if you have no way to back that up. Though Elon Musk seems to get away with it, the worst thing the rest of us can do is repeatedly promise unrealistic timelines and miss the mark.9. Retaining, Hiring, and Training Service ProfessionalsYou may have seen this famous Maya Angelou quote, which succinctly captures what the customer service business is all about:“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”Learning how to comfort a person or reassure them is high on the list of customer service challenges, and it’s something that is certainly covered in your training for new agents.But training is also important because it eases the strain on agents and reduces turnover. For customer service professionals, the median time to stick with one company is less than a year, and every time someone leaves, that means finding a replacement, training them, and hoping they don’t head for the exits before your investment has paid off.Keeping your agents happy will save you more money than you imagine, so invest in a proper training program. Ensure they know what’s expected of them, how to ask for help when needed, and how to handle challenging customers.Final Thoughts on the Top Customer Service ChallengesCustomer service challenges abound, but with the right approach, there’s no reason you shouldn’t be able to meet them head-on!Check out our report for a more detailed treatment of three major customer service challenges and how to resolve them. Between the report and this post, you should be armed with enough information to identify your own internal challenges, fix them, and rise to new heights.Frequently Asked Questions (FAQs)What is the most common customer service complaint?Many teams struggle to keep up with rising customer expectations across multiple channels. Customers now expect fast, personalized responses wherever they reach out—email, SMS, social, or chat.What is agentic AI?Agentic AI refers to AI systems that can take autonomous actions on behalf of users, not just respond to prompts. In customer service, this means AI that can interpret intent, make decisions, and complete tasks—like resolving issues, escalating complex cases, or updating orders without manual intervention.How can automation improve customer experience without feeling impersonal?Automation should simplify, not replace, the human touch. Using automation for repetitive tasks like order tracking or FAQs frees up agents to focus on more complex, emotional conversations that require empathy and problem-solving.How does unified messaging impact overall CX performance?Unified messaging ensures every interaction, no matter the channel, feels seamless and informed.What KPIs should CX leaders track to measure improvement?Key metrics include CSAT, NPS, first response time, and resolution rate. For teams using Quiq’s agentic AI solution, analytics dashboards provide real-time visibility into these metrics, helping leaders identify bottlenecks and continuously improve customer experience.This story was produced by Quiq and reviewed and distributed by Stacker.
	Trump and Iran start 2026 exchanging new threats on social media President Trump warned Iran not to kill protesters. A top Iranian official fired back to stay out of it, alleging the U.S. and Israel were stoking the economic protests sweeping parts of Iran.
	Trump vows to 'rescue' Iran's protesters. Iran warns the U.S. to stay out of it President Trump warned Iran not to kill protesters. Iranian officials alleged the U.S. and Israel were stoking the sweeping protests, and said U.S. military bases in the region are legitimate targets.
	Cook review: 'We Bury the Dead' is a new perspective on zombie movies It's a study about grief that also happens to be a road trip. Oh yes, I almost forgot. It's also a zombie movie. But don't expect a typical zombie film in "We Bury the Dead." This is a zombie movie with more atmosphere than action. It's thoughtful, grim, and oddly touching in a couple of [...]
	Quad Cities trainer highlighting local restaurants on social media With more than half a million followers, Max Schmarzo is expanding his social media presence by reviewing food while spotlighting local businesses.
	New changes to Iowa SNAP benefits begin in 2026 This new SNAP waiver restricts the purchase of soft drinks, candy and store-prepared foods from its list until 2028.
	Muscatine to offer curbside pickup to recycle live Christmas trees Starting Monday, Jan. 5, Muscatine and Fruitland residents can place their unflocked live Christmas trees at the curb for collection through Friday, Jan. 30.
	Resignations, hirings, other Central DeWitt School District personnel news from Dec. 15 The following personnel items are from the Nov. 17 agenda of the Central-DeWitt School Board. The Board met at the Middle School Media Center, 425 E. 11th St., DeWitt, Iowa.
	Kewanee man enters plea to attempted sexual abuse His sentencing in the open plea is set for Feb. 20.
	Retirements, resignations, hirings, other Davenport School personnel news for Dec. 15 See the personnel items from the Dec. 15 agenda of the Davenport Community School District. The School Board met by virtual only.
	The Tug of War This is Roald Tweet on Rock Island.It was Mark Twain who first noticed that the Mississippi was constantly shortening itself, cutting off loops and bends,…
	Brain organoids are helping researchers, but their use also creates unease Pea-size clusters of human cells called brain organoids inspire both hope and fear. Experts are debating how scientists can responsibly use these bits of gray matter.
	U.S. interventions in Latin America and the Caribbean haven't always gone as planned President Trump's pressure campaign against Venezuela is the latest in a long saga of U.S. intervention in the region that is rooted in the 1823 Monroe Doctrine — and is a mix of success and failure.
	With few Epstein files released, conspiracy theories flourish and questions remain President Trump's changing messaging, Congress' unprecedented demands and the Justice Department's piecemeal release of information haven't quieted the questions. Here's what we know — and don't.
	A fire in an Swiss ski resort bar has left about 40 people dead A New Year's party at a Swiss Alpine bar turned into a tragedy after about 40 people died in a fire and another roughly 115 were injured, many in their teens to mid-20s.
Thursday, January 1st, 2026
	Quad Cities athlete highlighting local restaurants on social media Max Schmarzo is a basketball trainer and strength coach who's recently started exploring the world of food reviews.
	Here's a look at our favorite stories of 2025 From covering the local impact of state and national politics to highlighting hard work and determination in our community, it's been a busy year at WQAD News 8.
	New Illinois laws taking effect in 2026 Nearly 300 new Illinois laws are taking effect Jan. 1.
	World Series of concrete kicks off in East Moline More than 300 riders from around the Midwest are racing in the weekend-long event.
	Hundreds celebrate the new year in the QCA with bingo Hundreds of people opened their new year playing bingo at the Mississippi Valley Fair. Folks started lining up around 11:30 a.m. on Thursday morning, but there was so many people, it delayed the start time to around 1:00 p.m. The Mississippi Valley Fair has been hosting bingo for over 40 years, according to General Manager [...]
	West Music wins 'Retailer of the Year' award Area music business West Music was chosen the 2025 music retailer of the year by Music Inc Magazine. West Music is featured in the December issue. They were chosen for a commitment to music accessibility, exceptional customer service, and educational leadership across the nation. West Music has provided music for lessons, classrooms and more for [...]
	New Illinois law shortens time to report stolen or lost guns Effective January 1, Illinois gun owners are required to report a stolen or lost gun within 48 hours of learning it's missing. The Safe Gun Storage Act (SB0008) reduces the reporting time from the previous 72-hour window. Failure to report within 48 hours, or failure to properly secure firearms, can lead to civil penalties, including [...]
	Submit pics for our nightly Dog Walking Forecast! Our nightly dog-walking forecast is back for 2026! We need pics to show on Our Quad Cities News at 10pm. We'll feature viewer's dogs Monday, Tuesday, Thursday and Fridays. On Wednesdays, we'll highlight a dog who's up for adoption at one of our local shelters. Send a pic with some info about your dog to [...]
	Crews find grenade in home while battling fire Firefighters found a grenade inside a home while battling a fire Thursday evening.
	The Heart of the Story: To the beat of his own drum Our Quad Cities News is partnering with award-winning journalist Gary Metivier for The Heart of the Story. Each week, Gary showcases inspiring stories of everyday people doing cool stuff, enjoying their hobbies, and living life to the fullest. Stories that feature the best of the human condition. Called 'the world's greatest musician' by Duke Ellington, [...]
	Sterling's CGH Medical Center implementing temporary visitor restrictions due to respiratory illness The visitor restrictions come as flu cases spike nationwide.
	Quad Cities area court cases we're following for 2026 There are several high-profile court cases moving forward in 2026 that we'll be keeping an eye on. Here's a look at what comes next in those cases.
	Kingston, 'the king of the year,' first QCA baby born in 2026 While many people were wrapping up their New Year's celebrations, Glenda Christner added another member to her family. At 12:57 a.m., Kingston Daggett, Christner's newest son, was born at MercyOne Genesis Davenport Medical Center, the first baby born in the Quad Cities in 2026. "When they told us he was the first one here, I [...]
	Scam alert: Illinois warns residents about text scam targeting drivers Fraudulent text messages are claiming people owe money for traffic violations or tolls.
	Volunteers deliver New Year’s Day meals to seniors across the Quad Cities Volunteers delivered hundreds of hot meals to seniors across the Quad Cities on New Year’s Day. LivWell CARES is looking to expand the growing program.
	Man arrested after stabbing in Rock Island Police said a physical altercation took place in a tent outside Project Now on New Year's Eve. The victim was taken to the hospital for treatment.
	Meet the first baby born at MercyOne Genesis in 2026 Glenda Christner gave birth to her son Kingston Daggett shortly before 1 a.m. on the first day of the new year.
	One airlifted after Walcott fire New Year's Day One person was airlifted after a fire in Walcott on January 1. Our Quad Cities News had a crew on scene. The fire call came in around 3:30 p.m. The fire reportedly started in the attic of a home in the 200 block of W. Durant St. Firefighters and Scott County deputies set up a [...]
	Quad Cities welcome first baby of 2026 The Quad Cities welcomed the first baby of 2026 just after midnight on New Year’s Day.
	Hundreds without power in eastern Iowa Roughly 950 Alliant Energy customers are experiencing power outages early Thursday evening.
	Ice jam persists on the Rock River The river is just above the minor flood stage threshold.
	Meet the first baby born at MercyOne Genesis in 2026 Glenda Christner gave birth to her son Kingston Daggett shortly before 1 a.m. on the first day of the new year.
	Crews respond to fire at Knox County Housing Authority in Abingdon People are asked to avoid the area as first responders work at the scene.
	Taiwan's president pledges to defend island's sovereignty after Chinese military drills Taiwanese President Lai Ching-te vowed to defend the self-ruled island's sovereignty in the face of what he termed China's "expansionist ambitions," days after Beijing wrapped up live-fire military drills near its shores.
	Deaths reported during widening protests in Iran sparked by ailing economy The protests began due to economic pressures, with Iran's currency rapidly depreciating. Demonstrators have also chanted against the country's theocracy.
	Rock River ice jams lead to flood warning: National Weather Service Ice jams in the Rock River have led to a flood warning from the National Weather Service (NWS). Chunks of ice are building up in the river, causing some flooding concerns in the area. The river is at 12 feet, which is considered minor flood stage. The NWA expects the river to stay above the [...]
	Sterling's CGH Medical Center implementing temporary visitor restrictions due to high number of respiratory illnesses The visitor restrictions come as flu cases spike nationwide.
	Deputies: Emergency crews battling fire at housing authority building Emergency crews are battling a fire at an apartment building in Abingdon, according to the Knox County Sheriff’s Office.
	Learn some easy body movements to help stay active in 2026! Sarah Stevens, owner of Sanctuary Studios, joined News 8's Shelby Kluver to demonstrate some basic exercises that are simple to incorporate into your daily life.
	Bald Eagle Days set to swoop into Quad Cities Quad City Bald Eagle Days features live eagle and raptor demonstrations, educational and conservation displays, and nature-themed vendors and crafters.
	Davenport man arrested after incident with hatchet, bottle of vodka: Court records A 54-year-old Davenport man was in custody Thursday after an incident with a hatchet, according to Scott County arrest affidavits. Jerry Lee Clark II faces a felony charge of interference with official act s- dangerous weapon and a serious misdemeanor charge of possession or carrying of dangerous weapons while under the influence, according to arrest [...]
	Iowa teen honored at Rose Parade for saving 6 lives through organ donation Her family is working to carry on her legacy by encouraging others to become organ donors and break the stigma around mental health.
	10 pricey medications now cheaper for Medicare Part D enrollees: What to know There’s good news in 2026 for seniors enrolled in Medicare Part D who rely on the priciest prescription drugs: 10 high-cost medications that treat a variety of chronic conditions will be significantly cheaper beginning Jan. 1.
	Volunteers deliver New Year’s Day meals to seniors across the Quad Cities Volunteers delivered hundreds of hot meals to seniors across the Quad Cities on New Year’s Day. LivWell CARES is looking to expand the growing program.
	Congress failed to extend Obamacare subsidies. This Democrat says Trump can save them Sen. Peter Welch, D-Vt., says he thinks the Senate can pass a "retroactive" Affordable Care Act subsidy extension, but "we need President Trump."
	Viral ‘6-7’ tops 2025 list of overused words and phrases Respondents to an annual Michigan college survey of overused and misused words and phrases say " 6-7 " is “cooked” and should come to a massive full-stop heading into the new year.
	5 tips to make your New Year’s resolutions stick Experts say most resolutions start strong, but without a plan, many goals fade after just a few weeks.
	Collins to run for reelection in Iowa House Taylor Collins is running for reelection to Iowa House District 95, which includes all of Louisa County and parts of Des Moines, Henry and Muscatine counties.
	Man arrested after stabbing in Rock Island Police said a physical altercation took place in a tent outside Project Now on New Year's Eve. The victim was taken to the hospital for treatment.
	Illinois restaurant owner headed for deportation Business owner and father Ismael Ayuzo Sandoval is preparing for his deportation to Mexico — a country he left decades ago and where his attorney said he is afraid to return because of cartel violence.
	Man arrested in conjunction with QCA stabbing incident A man was arrested in conjunction with a stabbing incident in Rock Island New Year's Eve. According to a release from the Rock Island Police Department, on December 31 at approximately 8:42 p.m., officers responded to outside of Project Now in Rock Island for reports of a stabbing victim. Upon arrival, officers found a 30-year-old [...]
	Wool, beer and cleaner water: Just a few Iowa products from an experimental grain Tesdell is one of just two farmers in Iowa that grow the deep-rooted grain that boasts low inputs, nutritional grain and roots that are highly effective at absorbing nitrate before it can leach into waterways.
	Measles cases reach highest level in 30 years: CDC Measles was officially declared eliminated in the U.S. in 2000, a status that may soon be revoked due to the resurgence of the virus.
	Police: Man arrested after fight outside Project Now led to stabbing A man was stabbed outside Project Now, a social-service organization, downtown Wednesday night, police said.
	New Year's Eve stabbing outside Project NOW in Rock Island sends one to hospital A stabbing also occurred in the area last week.
	January Is Radon Action Month: Protect Your Home for Half the Price January is Radon Action Month, offering viewers half-price radon test kits. Testing reveals this invisible, cancer-linked gas, crucial for home safety.
	Daylight saving time: Will clocks stop changing in 2026? State and federal lawmakers alike tried to lock the clocks in 2025, but with little success. Will 2026 be any different?
	December is behind us and here's what to expect for January Let's take one more look back at how December shaped up across the Quad Cities with snow and cold. January has had some big temperatures swings over the year. And, what an interesting January it was in 2019! Here's your full 7-day forecast.
	Rideshare union rights, social media limits and other state laws taking effect Jan. 1 Every new year, public media reporters across the country bring us some of the new state laws taking effect where they are. Here are six in 2026.
	Harmon, Illinois, man sentenced to 3 years on Henry County solicitation case Mark D. Megli, 60, entered a fully negotiated plea to Class 2 felony indecent solicitation of a child and Class 3 felony traveling to meet a minor.
	Guides to help you tackle your New Year's resolutions From building your strength to tackling credit card debt, NPR's Life Kit has a newsletter journey to help you tackle your New Year's resolution.
	Friends and Enemies This is Roald Tweet on Rock Island.When Father Samuel Mazzuchelli arrived in the raw lead mining town of Galena in 1836 to begin building a Catholic…
	Illinois maternal mortality report finds rise in pregnancy-related deaths Black women were more than twice as likely as white women to die from a pregnancy-related condition
	Dozens presumed dead in fire at Swiss Alps bar during New Year's celebration Dozens of people are presumed dead and about 100 injured, most of them seriously, following a fire at a Swiss Alps bar during a New Year's celebration, police said Thursday.
	Crypto soared in 2025 — and then crashed. Now what? For most of 2025, cryptocurrencies such as bitcoin surged as President Trump vowed to make the U.S. a crypto leader. But now, a severe sell-off has shaken the sector.
	Warren Buffett officially retires as Berkshire Hathway's CEO The legendary 95-year-old investor spent decades building his company into one of the world's largest and most powerful. Now Greg Abel is taking it over.
Wednesday, December 31st, 2025
	Zohran Mamdani sworn in as New York City mayor, capping historic rise Mayor Zohran Mamdani took the oath of office in New York City after midnight Thursday. The city's first Muslim mayor, a member of the Democratic Socialists of America, has promised to focus on affordability and fairness.

Friday, January 2nd, 2026

Thursday, January 1st, 2026

Wednesday, December 31st, 2025